It's been a busy week at DVDBoxOffice. As we were waiting for confirmation on some last minute details from Nintendo, our tried and true Customer Service agents were as busy as we've seen them in some time, juggling all the emails and phone calls all wanting to know when we would be listing the Wii for preorder. Then, finally, at about 3 o'clock yesterday, the orders started coming in.
For a moment, it was silent. A little too silent. Then, of course, it happened (as it always does in times like these). A problem. A slight one, it seemed, but it couldn't be that bad, right? Wrong.
"Is this right? Will it really cost $200 to ship this to the UK?"
Well... um... no.
Without hesitation the DVDBO squad donned their secret decoder rings, and within the next few minutes the problem was identified and corrected. A bit more time and the freight charges that had been wrongly applied to confirmed orders had been adjusted to match.
So, to sum up: Due to an oversight on our part, the shipping rates that were applied to the Wii were way off the mark. This has since been fixed. If you've been hesitating on your order because of high shipping rates, you should find that shipping is much more reasonable now. If you had already ordered yours, regardless of the shipping charges on your original order, your frieght charges have been adjusted.
We're very sorry about all the confusion this oversight has no doubt caused, and encourage any one with any questions or concerns in this regard to contact our customer service department.
Hopefully, we'll all be Wii-ing into the wee hours of the morning without any more hiccups on the way to launch day.